1. Refund Eligibility: We want you to have a satisfying shopping experience with us. If you are not fully satisfied with your purchase, you may be eligible for a refund under certain conditions.
2. Valid Reasons for Refunds: Refunds are generally issued in the following scenarios:
- Defective or damaged product received.
- Incorrect item received.
- Item not as described.
3. Refund Process: To initiate a refund, please contact our customer support/email us with your order details and the reason for the refund request. Our customer support team will guide you through the refund process and provide you with instructions on returning the item.
4. Return Shipping: If the refund is due to a defective or damaged product or an error on our part, we will cover the return shipping costs. In other cases, return shipping costs are the responsibility of the customer.
5. Refund Inspection: Once we receive the returned item, our team will inspect it to verify its condition. If the return is approved, we will initiate the refund process.
6. Refund Methods: Refunds will be processed using the same method of payment used for the original purchase. Please allow [depends on the product] business days for the refund to be reflected in your account.
7. Non-Refundable Items: Certain items may not be eligible for refunds, such as personalized or intimate goods, unless they are defective or damaged.
8. Late or Missing Refunds: If you haven't received your refund after the specified processing time, please check your bank account again. If there is still no refund, please contact our customer support/email us for further assistance.
9. Refund Enquiries: For any inquiries regarding refunds, please contact our customer support/email us. We're here to assist you with any concerns you may have.